We stand behind the quality of every Persy by 710 Labs product. If something isn't right, reach out — we'll make it right.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you may be eligible for a return or exchange. Please inspect your order upon delivery and contact us promptly with any concerns.
Eligibility
- Items must be unused, unopened, and in original packaging.
- Claims must be initiated within a reasonable window after delivery.
- Proof of purchase is required for all return requests.
Non-Returnable Items
Due to the nature of our products, certain items cannot be returned once opened or used. This includes any product where the seal has been broken or the packaging compromised.
Refunds
Approved refunds are processed to the original payment method. Please allow a standard processing period for the refund to appear on your statement. If you paid with Bitcoin, your refund will be issued in Bitcoin at the original purchase rate.
How to Start a Return
- Email us at sales@persydiamondsstore.com with your order details.
- Include photos if the item arrived damaged or incorrect.
- Our team will review your request and respond with next steps.
Wholesale Orders
Wholesale and bulk orders are subject to separate terms. Discounts are available on all wholesale orders — contact us directly to discuss volume pricing and return terms tailored to your needs.
Need help with a return?
Our team is available 24/7 in Los Angeles, California.