What to do when your order arrives without a tamper-evident seal

An apparently ordinary courier delivery can raise questions about authenticity, storage and legal possession as soon as a security seal is missing. A concentrate, infused flower, cart or pre-roll needs protection against accidental opening, and an absent seal does not automatically prove deliberate interference. The sensible first move is to pause, secure the parcel and check the seller’s instructions before opening it.

Persy Diamonds Store is based in Los Angeles and sells US-market cannabis products, so its policies cannot override Australian import controls. Personal importation of cannabis into Australia is generally prohibited, while approved medicinal products follow regulated supply routes. If a parcel containing cannabis has arrived from overseas without authorisation, treat it as a customs and legal matter rather than an ordinary retail return.

Pause before opening the parcel

Move the delivery to a dry, secure place where children and pets cannot reach it. Do not open the inner package, especially if the outer box is wet, hot, crushed, leaking or emitting an unusual odour. Concentrates such as Persy Diamonds, Snowballs, Snowcaps and Slabs may have specific storage requirements, and damaged packaging can affect quality or obscure the product’s identity.

If the seal is absent, check the closures on the actual container rather than assuming the entire order is compromised. Some cannabis packaging has several protective layers, so a missing feature on one component may not mean the shipping box has been opened. Compare the box with photographs taken at handover and note whether courier labels, shrink wrap, tape or security markings appear disturbed.

Australian couriers may leave parcels at a concierge desk, in a reception area or in an unattended safe, depending on the delivery company and address. If another person accepted the delivery, ask when and where it was received, but do not ask them to open it. Keep the shipping label intact, because removing it can delay an investigation or make an international parcel harder to trace.

Check what is missing or damaged

Photograph the seal area, every side of the outer box and any visible product container without turning the parcel over unnecessarily. Record the tracking number, delivery date and packaging condition. A clear record distinguishes a seal that never arrived from one that appears cut, punctured, loosened or replaced, and helps the retailer check its dispatch records.

Inspect the package under good light without touching the contents. Look for residue around a closure, displaced tape, fresh tears, condensation or an unexpected gap in a vacuum-style seal. Water can damage flower and pre-rolls, while temperature swings can affect cartridges and other concentrates. Smell is not a reliable safety test, and tasting a suspect product is never an acceptable way to identify it.

Published photographs can help you compare the expected brand, container and closure design. If the online catalogue includes an image of the ordered product, use it as a reference, although a photograph cannot prove the identity or condition of the parcel in your hands. If the label differs, there is leakage or the expected product is unclear, stop at the outer packaging and ask the seller for guidance.

Understand the Australian border rules

Australian law makes the order’s location decisive. Cannabis cannot lawfully be imported from the United States merely because an online retailer accepts international orders or offers a discount for paying with Bitcoin. Australia generally prohibits personal importation of cannabis; medicinal cannabis is supplied through approved domestic channels overseen by the Therapeutic Goods Administration. Legal sales are not a nationwide recreational retail market, and authorised clinics and dispensaries in Sydney, Melbourne and Brisbane operate under different state and territory rules.

If a suspected cannabis parcel has arrived from overseas, do not open, redistribute or send it through another courier. Preserve the labels and contact Australian Border Force, explaining that you have received an apparently unsolicited or misrouted parcel containing suspected cannabis. You can also seek advice from a lawyer familiar with Australian drug law; police may become involved if the package is suspected to be controlled.

A limited personal-use allowance for some travellers, where applicable, is separate from a commercial retail consignment and does not cover an order bought from an overseas cannabis store. Neither a missing seal nor a delivery notification changes those rules. If you are unsure whether an exemption applies, leave the parcel unopened until the border agency or qualified legal advice confirms the lawful route.

Contact the seller with evidence

Contact Persy Diamonds Store through its customer-support channel and provide the order number, delivery date, product name and a concise description of the missing seal. Include photographs and ask whether the item should remain unopened, returned or inspected under the retailer’s process. Do not send unredacted identity documents or publish a tracking label publicly; support should not need more personal information than necessary to locate the order.

The store’s returns policy should be read alongside instructions for this shipment. A missing seal may lead to a return, refund or another resolution after the circumstances are reviewed, but it does not automatically establish that a refund is due. Keep your receipt, order confirmation and payment record, especially if you paid with Bitcoin or bought at wholesale pricing, because those details can help match the purchase to the dispatch.

Expect questions about storage and the parcel’s journey as well as the seal. A package left in a hot vehicle or exposed to rain may have quality problems unrelated to interference. Conversely, a cut closure and missing inner container can indicate an unknown chain of custody. Give accurate facts rather than guessing so the retailer and carrier can investigate the actual risk.

Choose the safest next step

If the product came through a lawful Australian supply route and the seller approves inspection, open only as much as needed to check the inner container. Look for matching labels, intact closures, legible batch information and the expected concentrate, flower, cart or pre-roll. Do not rely on a familiar logo alone: imitation packaging exists, and the absence of visible tampering does not establish safety.

Quarantine anything opened, wet, contaminated or stored outside the maker’s instructions. Keep it sealed, labelled and away from children, pets, food and heat. Do not smoke, vape or ingest it while waiting for advice. If the package shows chemical smells, leakage, damaged glass or an unstable battery, avoid contact and contact emergency services if there is immediate danger.

Returning a suspect item can create legal and safety complications. Do not post it back without instructions, and never ask a friend, neighbour or buyer to take it off your hands. For a domestic order, use the retailer or approved service’s documented return method. For a parcel that may have entered Australia unlawfully, leave movement and disposal decisions to the border agency and legal authorities rather than sending it back yourself.

Handle possible exposure safely

If anyone has swallowed, inhaled or otherwise used an unidentified substance, stop further exposure and seek advice based on the symptoms and the person’s age. A poisoned adult or child needs urgent medical attention, especially with breathing difficulty, repeated vomiting, marked confusion, a seizure, unconsciousness or a very slow heartbeat. Call Triple Zero, or 000, for severe or rapidly worsening symptoms, and tell responders what may have been involved.

For less urgent concerns, call a poisons information centre on 13 11 26 and have the packaging available if it is safe to approach. Do not induce vomiting or use home remedies unless a health professional directs you. Keep children and pets away from any residue, and wash exposed skin with soap and water. A record of the product, amount, time and symptoms gives clinicians more useful information than an uncertain description.

Preserve the parcel, carrier records and retail correspondence while the matter is investigated. If the contents cannot be identified, do not consume, transfer or post the package to another buyer under any circumstances. Keeping the evidence intact protects the recipient, supports a possible recall or law-enforcement inquiry and prevents a safety problem from being repeated elsewhere.